Cancellations and returns
Right of cancellation
You are entitled to cancel your purchase and return your product purchased from our online shop whatever the cause. To cancel a purchase, you must inform us that you want to cancel the purchase not later than 14 days after receiving the products.
As a condition for cancelling a purchase and returning a product, you must send an email to firstname.lastname@example.org
When you have sent the email to us, you must return the purchased products to us via UPS, GLS or another carrier. You pay the shipping expenses when returning products to us. The products must always be returned properly packaged.
Send product returns to:
Dottir K/S, Filmbuen 28 D, 2650 Hvidovre, Denmark, Attn.: Christina Ottesen.
When returning products, the returned products must be in essentially the same condition as when you received the products. In accordance with the Danish Consumer Contracts Act, we may reduce the purchase price that we are obliged to refund to you, if the product has been opened and used. The reduction corresponds to the reduced value of the product.
Remember to enclose the delivery note, order confirmation or invoice when returning products. Please note – we do not receive parcels as cash on delivery (COD).
Refund of purchase price
When you have cancelled a purchase and returned the products, we refund the purchase price, or the reduced purchase price if we are entitled to a reduction. We refund the amount to the payment card you used to make the purchase within 14 days from receipt of the returned product(s).